Terms & Conditions
On all custom orders, a 50% deposit is required.
- ORDER CANCELLATION
If the production process has started the deposit amount will be withheld to cover the costs. If production hasn't started, a restocking fee of 25% of the total order will be charged.
- ART WORK
Client supplied artwork will not be charged and included in our set up, if the files are ready for digitizing or vectoring. Additional design work will be charged at $40/hr.
Artwork, type, screens, negatives, positives, colour separations and other items when produced by us shall remain our exclusive property, until paid for in full.
All corporate logos remain the property of the owners and you must have the proper authority or permission to be able to reproduce any copyrighted material.
A PDF Proof will be provided for pre-approval. It is your responsibility to check this, once you have approved the artwork and positioning, we accept no liability for any possible artwork errors once it has been approved.
Pantone colour numbers are the best for ink matches and we aim to get the colours as accurate as possible. Computer screens display differently, please understand there may be variations.
Due to the practice of batch processing knitted goods when they are dyed, we cannot guarantee consistency of colour on garments from dye lot to dye lot or from one order to the next.
- DEFECTS / ERRORS
Occasionally an item may make its way passed quality control checks and pass by us. In the event this happens, the item shall be returned to us and we will replace it or credit the amount.
In the event of a production error, the client may choose to have the product at a reduced rate, the product replaced or a credit.
Orders will be available for pick up at our Sarnia location. We can also ship orders as cost using your desired courier.
- PRODUCTION SCHEDULES
Generally orders will be completed in 5 business days from the time that you approve the artwork. During peak times, this may vary.