Product is FOB Toronto|Sarnia | London and depending on your location, the freight times can vary. All orders over $333. receive free freight :)
Production time is generally 4-7 business days, (may be sooner) during seasonal peaks this may take longer. Production time begins after you have
'Approved' the art file | mock up we send you. This is the best process to eliminate any art errors that may arise from different file formats, typos etc. For custom orders is it good practice to allow a week to two weeks, rush orders can be dealt with but obviously this requires scheduling changes.
It is not as easy as, 'can you just put this on....' All art files need to be formatted in to the right format, to run an embroidery machine the art needs to be digitized. For screenprinting the art needs to be colour separated in to line art for ink colours etc. While we do our best to get orders in and out there are seasonal times that everyone wants to order so scheduling is required to get the jobs done efficiently. We thank you for your patience and understanding.